Admissions
Your recovery journey starts with a single call. We handle the rest.
Start Your Journey
The admissions process at BrightHorizon is built around two things our patients and their families tell us they need most when they call: information without pressure, and a clear picture of what the next 72 hours will look like. The line is staffed twenty-four hours a day by admissions counselors who have been doing this work for years — not by call-center contractors paid per warm transfer.
A first call typically takes between thirty and sixty minutes. The counselor will ask about substance-use history, medical conditions, current medications, prior treatment, family situation, work situation, and what is happening this week that prompted the call. By the end, the family has a concrete recommendation about level of care, an insurance verification result, and a specific picture of what admission would look like — including transportation, what to pack, and what the first day involves.
For many patients, the call to BrightHorizon is the first conversation about their addiction they have ever had in plain language with someone outside their immediate circle. Our counselors are trained to make that conversation feel survivable. There is no pressure to commit on the first call, and no obligation to use BrightHorizon if a different level or location of care is the better clinical fit. If the recommendation is somewhere other than us, we will say so and help connect the family to the right place.
Admissions Process
Confidential Call
Call (681) 478-8882 to speak with an admissions specialist. Available 24/7.
Clinical Assessment
Our clinical team conducts a thorough assessment to determine the most appropriate level of care.
Insurance Verification
We verify your insurance benefits and explain your coverage clearly before admission.
Personalized Plan
We create a treatment plan tailored to your specific needs and circumstances.
Welcome & Intake
We coordinate travel and welcome you with a thorough, compassionate intake process.
Insurance Accepted
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- Magellan
- Humana
- United Healthcare
- ComPsych
- Oscar Health
Don't see your provider? Contact us at (681) 478-8882 to discuss options.
What to Bring
Pack light. The residential program supplies bedding, towels, basic toiletries, and laundry service. What you bring is meant to support the clinical work, not to recreate home.
Clothing
- Seven to ten days of comfortable, weather-appropriate clothing
- Layers for early-morning outdoor activity (the schedule starts at 6:30 AM with a walk)
- Closed-toe walking shoes and an additional pair of athletic shoes
- Weather-appropriate outerwear — Kanawha Valley winters are damp, summers are humid
- Sleepwear and modest loungewear for community spaces
Documents and Identification
- Government-issued photo ID
- Insurance card (front and back) — primary and secondary if applicable
- Current prescription medication list with prescribing physician contact
- Court paperwork if treatment is part of a legal disposition
Personal Items
- A journal or notebook
- Photos of family or loved ones
- Spiritual or religious reading material if relevant to your practice
- Up to $50 cash for incidentals (no larger amounts on the unit)
What to Leave at Home
- Alcohol-based products (mouthwash, cologne, hand sanitizer)
- Over-the-counter medications, vitamins, or supplements (the medical team supplies these)
- Personal electronics during the first week of residential (phones are returned at scheduled times during week two)
- Valuable jewelry, weapons, or any item that could be used for self-harm
Frequently Asked Questions
How long does treatment last?
Detox: 3 to 7 days, dependent on substance and medical course. Residential: 30 to 90 days, with 60 days the modal length for opioid and alcohol use disorder. PHP: 2 to 4 weeks. IOP: 8 to 12 weeks. Standard outpatient is open-ended. Length of stay is determined by clinical indication, not by insurance authorization windows.
Do you accept my insurance?
BrightHorizon is in-network with Aetna, Blue Cross Blue Shield, Medicaid, Medicare, Magellan, Humana, United Healthcare, ComPsych, and Oscar Health. Verification of benefits typically completes within one hour of intake call. Out-of-network coverage and self-pay arrangements are available; admissions will quote specifics on the first call.
Is medical detox required before residential?
Medical detox is required only when the patient is in active physiological withdrawal or at risk of withdrawal during admission. Alcohol, benzodiazepine, opioid, and barbiturate use typically require medical detox. Cocaine, methamphetamine, cannabis, and hallucinogen use generally do not. The admissions clinical assessment determines this on a case-by-case basis.
Can I keep working during outpatient care?
Yes. PHP and morning IOP tracks are structured around employer-disclosed leave; evening IOP is structured around continued full-time employment without required disclosure. The admissions counselor can walk through FMLA, short-term disability, and employer-disclosure considerations during the first call.
What is the policy on family contact during residential?
Phone contact with approved family members is limited during the first seven days to support detox stabilization and clinical engagement. Scheduled phone calls begin on day eight. In-person visiting is permitted on weekends after day fourteen, contingent on clinical clearance. Family-systems work is scheduled separately and runs in weeks two through four.
Do you provide medication-assisted treatment (MAT)?
Yes. BrightHorizon offers buprenorphine, methadone (via partnership with a licensed OTP), and naltrexone for opioid use disorder, and naltrexone and acamprosate for alcohol use disorder. MAT initiation, maintenance, and tapering are managed by the addiction-medicine physician team and continue across the residential-to-outpatient transition.
What about pets and visitors?
No pets are permitted at the facility. Visitors are limited to approved family members during scheduled weekend visiting windows beginning after the first two weeks of residential. Visitor lists and visitation schedules are coordinated with the patient's primary therapist.
What if I leave against medical advice?
Patients may discharge against medical advice at any time. The clinical team will conduct an AMA discharge interview to document the circumstances, provide a safety plan, and offer a re-admission pathway if the patient decides to return. AMA discharge does not bar re-admission and does not change insurance coverage for future episodes of care.